Our commitment to transparency, safety, and excellence
At R2Z Stays, we offer flexible cancellation options to suit the needs of our corporate and contractor guests. Generally, bookings can be cancelled with a full refund up to a specific number of days before arrival. The exact cancellation window depends on the length of your stay and will be clearly stated at the time of booking.
Final wording to be confirmed in your booking confirmation.
Our refund policy is directly linked to our cancellation terms. If a cancellation is made within the allowed timeframe, a full or partial refund will be processed to the original payment method. Please note that no-shows or late cancellations may result in partial or no refund to cover the lost occupancy.
All stays at R2Z Stays are subject to our Standard Serviced Accommodation Terms & Conditions. These include:
Final full text will be provided separately with your booking agreement.
Your privacy is paramount. R2Z Stays is fully GDPR-compliant. we only collect and process personal data necessary for your booking and stay. We never share your information with third parties for marketing purposes. Our systems use industry-standard encryption to keep your data safe and secure.
A standard damage deposit or a secure pre-authorisation may be required depending on the property and length of stay. This is to cover any accidental damages or breach of terms. Full details regarding deposits and insurance rules will be provided in your T&Cs and booking confirmation.
Our team is available to discuss any specific legal or policy questions you may have.